Questions about the Kanyamakan Shop
Q1. What types of products do you sell?
Answer:
- We offer a variety of handmade products, including fashion clothing, wood accessories, upcycled furniture, and crafted furniture. Each item is created with love by skilled artisans in Tripoli, Lebanon.
Q2. Where is your shop located?
Answer:
- Our shop is located in Mar Mikhael, Armenia street, Beirut and our hub is located in Tripoli, Syria Street.
Q3. What are your opening hours?
Answer:
- We are open from 11:00 am to 6:30 pm, from Monday to Saturday.
Q4. What makes your products unique?
Answer:
- Our products are unique because they are handmade by skilled artisans who use traditional techniques and reflect local culture. Behind every product lies the journey of the artisan who crafted it, reflecting their experiences and hopes.Each piece serves as a testament to resilience and creativity, making it not just a product, but a meaningful narrative.
Q5. Do you have any special promotions or discounts?
Answer:
- Yes, we occasionally offer promotions and discounts. Please check our website or social media for the latest updates.
Shipping and Delivery
Q1. Do you ship internationally?
Answer:
- Yes, we ship our products internationally. Shipping rates and delivery times will vary based on the destination.
Q2. How much is shipping, and how long does it take?
Answer:
- Shipping costs depend on the size and destination of the order
Q3. Do you respond to DMs for product inquiries?
Answer:
- Feel free to reach out to us through direct messages on our social media platforms, and we will respond as soon as possible or via whatsapp on (+961) 81 508 703
Q4. Can I shop online, or is it in-store only?
Answer:
- You can shop both online and in-store. You can also check our website and social media platforms with our latest products.
Refund and Exchanges Policy
Q1. Can I refund and exchange an item bought online or in-store?
Answer:
- Yes, you can exchange items purchased online or in-store. All exchanges must be completed within 15 days of purchase and items should be in their original packaging, and in the same condition as received. However, please note that we do not offer refunds.
Upcycling and Craftsmanship
Q1. Are all your items handmade?
Answer:
- Yes, every item we sell is carefully handmade by local artisans from Tripoli. Each piece is crafted with dedication and skill.
Q2. What inspires your designs?
Answer:
- Our designs are inspired by the artisans’ personal stories and experiences. Each piece reflects their journey, showcasing their creativity and unique perspectives.
Q3. How can I care for my upcycled or wooden furniture?
Answer:
- Caring for your upcycled or wooden furniture is easy. Just clean it with a soft cloth and mild soap, like any other furniture. Since it’s covered with a protective varnish, it’s durable. Just avoid harsh cleaners and keep it out of direct sunlight or humidity to keep it looking great.
Fashion and Clothing
Q1. What sizes do you offer in your clothing?
Answer:
- Our clothing comes in a range of sizes that fits different body types. Specific sizes for each item are available also.
Customization and Special Orders
Q1. Can I order a custom piece of furniture, cushion or accessory?
Answer:
- We take custom orders for furniture and accessories. Simply contact us with your ideas, and our artisans will bring your vision to life.
Q2. How long does it take to complete a custom order?
Answer:
- The time required to complete a custom order depends on the design.
Q3. Can I bring my own furniture to be upcycled?
Answer:
- Yes, you can bring your own furniture, and our artisans will upcycle it into a renewed piece that reflects your style.
Q4. Can you personalize clothing items?
Answer:
- Yes, we offer customization options for clothing items. Contact us for details on how we can personalize your purchase.
Sustainability and Upcycling
Q1. What’s the story behind your upcycled furniture?
Answer:
- Behind each of our pieces is a story to tell. They are all crafted by our talented artisans from Tripoli, many of whom were once marginalized. Each item represents hope, peace, and love, brought to life through their skills and talents as they work to rebuild their lives and communities.
Q2. What materials do you use in your furniture and accessories?
Answer:
- We use a combination of reclaimed wood and sustainable fabrics for our furniture. Same for our accessories and fashion line.
Mission and Impact
Q1. Who benefits from the proceeds of sales?
Answer:
- The proceeds from every sale go directly back into supporting our youth/artisans in Tripoli, as well as funding our non-profit initiatives, which focus on empowering marginalized communities.
Q2. Do you share stories about the artisans or creators behind your products?
Answer:
- Yes, we love sharing the stories of our artisans. Each product comes with a story to tell, and we frequently highlight their journeys and work on our website and social media.
Q3. How can I support your mission beyond shopping?
Answer:
- You can support our mission by sharing our story, spreading awareness about our initiatives, or even volunteering with us. Please reach out for more information.